Return and exchange policy

PRODUCT DISCLAIMER

  • All images on the website are enhanced during the post-production process, actual product colors may vary. 

We do not accept used or washed products for return or exchange. 

 

RETURNS

All returns must be postmarked within 7 days of the product delivery. All returned items must be new and in an unused condition.

Pickup will be attempted twice. If the courier company fails to pick up the shipment. You will need to return the shipment to our address.

Reverse Pick Up is dependent on the availability of the service in your area pin code.

Issues in quality/quantity must be reported within 24 hours of delivery for prompt resolution.

COD charges are non-refundable

100 INR logistic charges will be deducted as a part of refund process.

 

RETURN PROCESS

  • To return an item, please raise a request at https://brumaville.com/apps/return_prime with a clear photo or a video that shows the product’s defects. Once the return is approved your order will be picked up within 4 -5 working days. 
  • The team will work on the refund after the product is received. Refunds take 3-5 business days to appear in your original form of payment.
  • In order to be eligible for a refund, your item must be returned with all tags attached, unworn, unused, and unwashed, in the exact condition that you received it.

 

CANCELLATIONS

  • Orders can't be cancelled once its shipped, however, if the product is eligible for return, you can return the same in accordance to our return policy.
  • Refusing to accept your order at your doorstep will be considered as return & refund will be issued as per return policy.
  • For pre-orders, cancellations are possible within the first 24 hours after ordering. Beyond that, we won’t be able to process cancellation requests.

 

Exchange  Policy

  • A one-time free exchange is available within 7 days of delivery.
  • Products that have been exchanged cannot be returned.

  • Only after receiving returned product, we will ship the new product. We need a minimum of 7 days to ship the new size back to you.

    Note: Only one exchange request per order is applicable.

 

QUESTIONS

If you have any questions, please contact us at: support@brumaville.com